Quality Management, Total Quality Management
American Society for Quality
Information for the skilled quality professional and the newcomer. Coverage includes various quality topics, information on ISO 9000, a quality glossary, and an online directory: The Virtual Quality Network.
ISO 9000
http://www.iso.ch/iso/en/ISOOnline.frontpage
ISO Online is an electronic information service provided by the Central Secretariat of the International Organisation for Standardisation. This link relates to ISO 9000 & ISO 14000, with user feedback and a ‘magical demystifying tour’ of these international standards.
Philip Crosby Associates
One of the sites recommended in John Bicheno, The Quality 60. It enlarges on Crosby’s basic premise that ‘quality is neither intangible nor immeasurable … [but] a strategic imperative that can be specifically quantified and used to improve the bottom line’. Includes Question & Answer facility and selected articles from Crosby ’s monthly newsletter The Centurion.
European Foundation for Quality Management
This European Foundation for Quality Management site provides models, best practice, information on conferences, available training and publications on quality and achieving excellence.
European Society for Quality in Healthcare
ESQH is a not-for-profit organisation dedicated to the improvement of quality in European healthcare. The site contains information on workshops and conferences, up to date news items, research reports and free papers.
Motorola University
Motorola University has been integral in advancing initiatives such as Six Sigma Quality. This site provides users with the opportunity to learn more about Six Sigma through a range of free articles and other resources.
Quality network
The Quality Network is a useful resource for information on quality management and ISO 9000.
Bill Casti
Although this site takes a bit of navigating, it’s full of informational resources on quality management.
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