Business Management Blog

Teamworks: the Virtual Team Assistant

http://www.urban.uiuc.edu/Courses/Varkki/teamwork/Default.html

This site, from the University of Illinois, offers nine modules on various aspects of team working, including team building, team problem-solving, team conflict and teaching with teams. Each module contains "background information, instruments for self-assessment, lessons to develop team work skills, and links to helpful resources". A few modules are still in development.

Impact Factory

http://www.impactfactory.com

Impact Factory provides tailor-made professional personal development programmes from presentation skills, communication skills and team building, through to leadership and executive coaching for individuals.

Centre for Collaborative Organizations

http://www.workteams.unt.edu/

University of North Texas Website Centre for Collaborative Organizations offers a good selection of current research on work teams.

Tags: teamwork, teamwork quotes, define teamwork, effective teamwork, teamwork articles, improve teamwork, teamwork activities, teamworks hr, benefits of teamwork, teamwork between departments, free teamwork activities, teamwork coaching

The Stanford Global Supply Chain Management Forum

http://www.stanford.edu/group/scforum/Welcome/index.html

As a leading research institute in the area of supply chain management, the Stanford Forum aims to identify, document, research, develop, and disseminate best practice, as well as innovations in this area in order to advance teaching and research in global supply chain management.

The Supply Chain Council

http://www.supply-chain.org/

The US-based Supply Chain Council is ‘a grass-roots initiative by forward-thinking individuals’ representing several leading companies. The site is divided into a ‘public’ and ‘members only’ section, but non-members may browse such information as: the Supply-Chain Operations Reference-model (SCOR) Overview materials; a calendar of upcoming events and links to other related organisations. Members have password access to more detailed information on SCOR.

DTI site, Logistics and Supply Chain Management

http://www.dti.gov.uk/

The Department of Trade and Industry works with a wide range of individuals, groups and organisations, to increase UK productivity and competitiveness.

Tags: supply chain management, definition of supply chain management, supply chain management process, supply chain management software, business process management and supply chain, history of supply chain management, scenario planning supply chain management, supply chain management training, supply chain management jobs

Wiley’s Strategy 100

http://www.wiley.co.uk/wileychi/strat100/

This site acts as a showcase for Wiley’s leading books and articles on the topic of strategy. Each month it provides access to a selection of short strategy articles - this month’s topics include performance drivers and value creation. The Reading Room also provides access to excerpts from a variety of strategy books.

The ‘Strategy 100′ refers to Wiley’s top books on strategy and strategic issues. The site provides a detailed abstract for each of these books, which can all be immediately purchased online. The books have been divided into various categories such as strategic management and scenario planning, which makes it easier to locate a book relevant to your interests.

Other resources available on the site include an archive of past articles, links to tables of contents for Wiley’s strategy journals, and links to useful strategy-related websites.

Strategy + Business

http://www.strategy-business.com

Strategy + Business is an online journal published by Booz-Allen & Hamilton. The full-text articles cover a range of strategy topics and are available in both HTML and PDF format. There is a searchable archive of articles from past issues back to 1995.

Tags: strategic management, strategic management process, strategic management accounting, strategic planning in project management, strategic cost management, strategic human resource management, strategic consulting business process management, strategic account management, business strategy, small business marketing strategy, business growth strategy, business exit strategy, business to business marketing strategy, planning and process management strategy function business, creation and management strategy process function business, business strategy employee empowerment

Strategic Management

http://www.csuchico.edu/mgmt/strategy/

Strategic management: self-study modules.

Wiley’s Strategy 100

http://www.wiley.co.uk/wileychi/strat100/

This site acts as a showcase for Wiley’s leading books and articles on the topic of strategy. Each month it provides access to a selection of short strategy articles - this month’s topics include performance drivers and value creation. The Reading Room also provides access to excerpts from a variety of strategy books.

The ‘Strategy 100′ refers to Wiley’s top books on strategy and strategic issues. The site provides a detailed abstract for each of these books, which can all be immediately purchased online. The books have been divided into various categories such as strategic management and scenario planning, which makes it easier to locate a book relevant to your interests.

Other resources available on the site include an archive of past articles, links to tables of contents for Wiley’s strategy journals, and links to useful strategy-related websites.

Strategy + Business

http://www.strategy-business.com

Strategy + Business is an online journal published by Booz-Allen & Hamilton. The full-text articles cover a range of strategy topics and are available in both HTML and PDF format. There is a searchable archive of articles from past issues back to 1995.

Tags: strategic management, strategic management process, strategic management accounting, strategic planning in project management, strategic cost management, strategic human resource management, strategic consulting business process management, strategic account management, business strategy, small business marketing strategy, business growth strategy, business exit strategy, business to business marketing strategy, planning and process management strategy function business, creation and management strategy process function business, business strategy employee empowerment

Service Quality Institute

http://www.customer-service.com/

In this web site you will find ideas, tools and products to keep your customers, improve the morale of your employees and turn your company into a more efficient and productive organisation.

Customer Service Manager

http://www.customerservicemanager.com/

CSM is the web’s leading community for customer service professionals - bringing you news, reviews, articles and resources our aim is help improve customer service worldwide.

Customer Care Institute

http://www.customercare.com/

The Customer Care Institute (CCI) is a global resource organisation serving customer care professionals. It focuses on customer care issues found in the consumer affairs, customer service, teleservices and help desk professions.

Tags: customer service, customer service training, customer self service, customer service software, customer service tips, customer service jobs, service excellence, customer service excellence

Selling For Business

http://www.sellingforbusiness.com

Sales and sales support skills for business people. This site provides a comprehensive course aimed at busy people who have little time to schedule formal training sessions. The full course, containing many tips and exercises, is delivered as an easy to navigate ebook. The first session and other material are freely downloadable and there is an online self assessment questionnaire with free analysis.

Business Balls

http://www.businessballs.com/salestraining.htm

This free sales training site covers sales and the selling process from its early beginnings, through to the most modern selling techniques and ideas.

Tags: sales techniques, sales training techniques, sales promotion techniques, free selling techniques, retail selling techniques

Non-Profit Risk Management Center

http://www.nonprofitrisk.org/

The Non-profit Risk Management Centre was established in 1990 to provide assistance and resources for community-serving non-profit organisations. As a non-profit, the Centre is uniquely positioned to both understand and respond to questions with practical, affordable suggestions for controlling risks that threaten a non-profit’s ability to accomplish its mission.

Internal Control: Guidance for Directors on the Combined Code

http://www.icaew.co.uk/internalcontrol

The site is published by Association of Chartered Accountants, England and Wales (ICAEW), and endorsed by the London Stock exchange (LSE).

The Association of International Risk Management (AIRMIC)

http://www.airmic.com

London International Financial Futures and Options Exchange

http://www.liffe.com

Barlow Lyde and Gilbert Solicitors

http://www.blg.co.uk/main.asp?page=34

Research papers downloadable and highly informative.

Economist Intelligence Unit’s

http://www.eiu.com/site_info.asp?info_name=PwC_Taming_uncertainty

Transcript of Economist Intelligence Unit’s view on Pricing Waterhouse Cooper report on Risk Management - extract "The survey results also show that most survey respondents are planning to present risk-adjusted profit analysis to investors and analysts if they do not already do so."

Tags: risk management, risk management plan, risk management software, risk management assessments, enterprise risk management, operational risk management, project risk management, financial risk management, safety and risk management training, risk management process, audit risk management process, risk management training program, what is risk management

Home Based Work and Telework

http://www-users.cs.york.ac.uk/~kimble/teaching/mis/Home_Based_Working.html

Telework is group work that exploits differences in time and geography rather than trying to overcome them, i.e. doing work anywhere and at any time…

Telecommuting Jobs

http://www.tjobs.com/

For 10 years, the safest site to get real, screened TeleCommuting jobs. To hire the talent best equipped to do the job…with free employer listings.

Andrew Bibby’s telework site

http://www.andrewbibby.com/telework.html

This site from professional writer and journalist Andrew Bibby provides news, case studies and articles from the UK and overseas.

Momsrefuge

http://www.momsrefuge.com/telecommute/resources/index.html

A resource page providing current and comprehensive information on all aspects of telecommuting.

Tags: work from home, work from home business success, work from home careers, work from home ideas, work from home business, work from home jobs, work from home on line, business opportunities work from home, work based from home, work from home franchise opportunities, best work from home job, work from home businesses, telecommuting jobs, telecommuting, telecommuting employment, telecommuting management, telecommuting time tracking software, telecommuting time clock, telecommuting position, benefit of telecommuting, working from home, making money working from home

CRM-Forum

http://www.crm-forum.com/

The CRM Forum describes itself as an "independent resource centre for customer relationship management". It aims to provide CRM professionals with access to news about the latest developments in CRM and also offers an electronic discussion area where they can exchange ideas and information. You have to register as a member to access the site’s resources, but there is no charge for this.

A range of information is available on the site. The News section offers daily updated news stories on CRM, covering topics such as new products and services, corporate orders, and mergers and acquisitions. There is also a diary of CRM events.

The Library offers a searchable database of articles, case studies and presentations on a variety of CRM topics, covering both the business and IT aspects of CRM. However, users do have to pay for access to the documents.

The Careers section contains CRM job advertisements and also allows users to place their CV on the site. Other resources on the site include an online discussion forum, links to relevant websites, and a weekly e-mail newsletter.

The CRM Forum is a very useful site for those working or interested in CRM. Although users have to pay to access the Library documents, the rest of the information on the site is freely available. In particular, the news section and the discussion forum provide a useful opportunity to keep track of current events and trends in CRM.

Tags: relationship marketing, customer relationship marketing, marketing customer relationship management, crm, relationship product services marketing

American Society for Quality

http://www.asq.org/

Information for the skilled quality professional and the newcomer. Coverage includes various quality topics, information on ISO 9000, a quality glossary, and an online directory: The Virtual Quality Network.

ISO 9000

http://www.iso.ch/iso/en/ISOOnline.frontpage

ISO Online is an electronic information service provided by the Central Secretariat of the International Organisation for Standardisation. This link relates to ISO 9000 & ISO 14000, with user feedback and a ‘magical demystifying tour’ of these international standards.

Philip Crosby Associates

http://www.philipcrosby.com

One of the sites recommended in John Bicheno, The Quality 60. It enlarges on Crosby’s basic premise that ‘quality is neither intangible nor immeasurable … [but] a strategic imperative that can be specifically quantified and used to improve the bottom line’. Includes Question & Answer facility and selected articles from Crosby ’s monthly newsletter The Centurion.

European Foundation for Quality Management

http://www.efqm.org/

This European Foundation for Quality Management site provides models, best practice, information on conferences, available training and publications on quality and achieving excellence.

European Society for Quality in Healthcare

http://www.esqh.net

ESQH is a not-for-profit organisation dedicated to the improvement of quality in European healthcare. The site contains information on workshops and conferences, up to date news items, research reports and free papers.

Motorola University

http://mu.motorola.com

Motorola University has been integral in advancing initiatives such as Six Sigma Quality. This site provides users with the opportunity to learn more about Six Sigma through a range of free articles and other resources.

Quality network

http://www.quality.co.uk/

The Quality Network is a useful resource for information on quality management and ISO 9000.

Bill Casti

http://www.quality.org

Although this site takes a bit of navigating, it’s full of informational resources on quality management.

Tags: quality management, total quality management, data quality management, quality management system, quality management consulting, business process improvement quality management tools, iso quality management, quality management tool, principles of total quality management, iso quality management system, enterprise quality management systems, total quality management tool